Frequently Asked Questions

How much do you charge for shipping?

Enjoy Free Shipping Across the United States This Season!*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@sweetnheavenshop.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@sweetnheavenshop.com